After Sales

Customer service is built in

Allan started the company over thirty years ago, and you don’t get far in this business if you don’t consistently delight your customers.

We’re a local company with national credentials, and when it comes to service, our customers tell us that the personal touch that we lend to every project, from planning and design, to construction, completion and beyond, is one of the things that gives ACJ the edge over our bigger competitors.

At handover

It’s a pretty exciting day when you get the keys to your new home.  You’ll probably already know it inside out by then, but at the official handover, we take the time walk you through everything you need to know, everything from where the stopcock is, to how to control the heating.  We provide you with a folder with all the relevant documentation to keep you straight and the contact numbers to call if you’ve got any questions.

Satisfaction guaranteed

Every ACJ Group home comes with a comprehensive 10 year warranty, but we’ll keep in touch, and check in with you after a year to make sure you’re still completely happy with your home.

Any questions?

We pride ourselves on the quality of our craftmanship, but whatever questions you have, or if there’s any snagging or issues, simply call us on the usual number – 01343 559327 – speak to one of the team and we’ll sort it out.  If you need a tradesman to pop over, we can arrange that at a time that’s convenient to you.

Utilities emergency numbers

If your issue is urgent and relates to a leak in or loss of utility supply, then first contact:

Gas: National Gas Emergency Service  – 0800 111 999
Electric: Scottish & Southern Energy  – 0800 300 999
Scottish Power –  0845 272 7999
Water: Scottish Water – 0845 600 8855